TWIY Health

Privacy Policy

This Privacy Policy describes how TWIY Health collects, uses, and protects information provided by individuals who contact us, including through SMS and phone communications related to healthcare case intake coordination services.

1. Information We Collect

When you contact TWIY Health, including by phone or SMS, we may collect and maintain the following types of information, to the extent you choose to provide it:

  • Name
  • Phone number
  • Healthcare case intake details – information you share with us to help describe your situation or case, including relevant context needed to route or coordinate healthcare-related services.
  • Communication records – records of communications you have with us, including call logs, SMS messages, and related correspondence about your case intake.

2. How We Use Information

TWIY Health uses the information we collect solely for purposes related to the services you request. Specifically, we use information to:

  • Respond to user-initiated inquiries – including phone calls, SMS messages, and other communications you initiate with us.
  • Process healthcare case intake requests – review and document the details you provide so that we can help coordinate the appropriate next steps.
  • Provide transactional SMS updates – send you informational messages related directly to your active case intake, such as confirmations, clarifications, and updates.

We do not use the information we collect for general marketing, mass advertising, or unrelated promotional messaging.

No marketing use: We do not use your information to send marketing SMS messages.

3. SMS Communications Disclosure

"TWIY Health only sends SMS messages after a user initiates contact by calling or texting our intake number. We do not send unsolicited marketing messages. Messages are strictly transactional and related to healthcare case intake services."

We maintain SMS communications in alignment with this policy and applicable U.S. carrier requirements for A2P 10DLC messaging. Our messages are limited in scope and are intended only to facilitate the specific case intake interactions you initiate.

4. Message Frequency Disclosure

"Message frequency varies based on user interaction."

In practice, this means you may receive additional messages when you actively engage with us or when updates are needed to move your case intake process forward.

5. Message & Data Rates Disclosure

"Message and data rates may apply."

Depending on your mobile carrier plan and service agreement, your carrier may charge fees for SMS messages and data usage. You are responsible for any such charges.

6. Opt-Out Instructions

"Users may opt out at any time by replying STOP. For assistance, reply HELP."

When you reply STOP, we will honor your request and stop sending you SMS messages from that program or number, except where messages are legally required or necessary for security or compliance purposes. When you reply HELP, we will provide additional information or guidance about how to contact us or manage your communication preferences.

7. Data Sharing Statement

"We do not sell, rent, or share personal information with third parties for marketing purposes."

We may share information only as reasonably necessary to operate our services, comply with applicable law, or respond to valid legal requests, such as with technology providers who support our communications or infrastructure. In all such cases, we require appropriate safeguards and do not permit those parties to use your information for their own marketing campaigns.

8. Data Protection

TWIY Health uses reasonable safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

  • Reasonable safeguards – administrative, technical, and organizational measures designed to reduce the risk of unauthorized access.
  • Secure systems – use of secure systems and service providers, where appropriate, to store and process information, with access limited to personnel and partners who need the information to perform their roles.

While we work to protect your information, no system can be guaranteed to be completely secure. We encourage you to use caution when sharing sensitive details and to contact us if you believe your information has been misused.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise any rights you may have under applicable law, you may contact us at:

Email: contact@twiyhealth.com

Business location: [Insert business address, city, state, and ZIP code within the United States]